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Welcome to Cheap Drape Nova Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.drapenova.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Commitment to You

At Cheap Drape Nova Store, we are committed to providing discerning gentlemen with premium menswear – including our curated collections of Men’s Formal Shirts, Joggers, Shirts, and Suits – accompanied by service that reflects the refinement of our products. These terms outline our mutual responsibilities in this relationship.

2. User Obligations and Responsibilities

As a valued customer, we ask that you:

  • Provide accurate and complete information when creating an account or making a purchase
  • Ensure you are of legal age to form binding contracts in your jurisdiction
  • Use the website only for lawful purposes and in accordance with these terms
  • Maintain the confidentiality of your account credentials
  • Review all order details carefully before completing your purchase
  • Adhere to our returns policy when seeking refunds or exchanges

3. Product and Service Description

3.1 Product Representation

We take pride in accurately representing our premium menswear collections. However, please note:

  • Product images may vary slightly due to monitor display settings
  • Fabric textures and colors may have natural variations
  • All measurements provided are approximate

3.2 Availability

All items are subject to availability. If an item becomes unavailable after your order is placed, we will notify you promptly and offer alternatives or a full refund.

3.3 Final Sale Items

Certain made-to-order or clearance items are marked as final sale and cannot be returned or exchanged. These will be clearly indicated at purchase.

4. Order and Payment Terms

4.1 Order Process

Our tailoring team processes orders with Savile Row efficiency:

  1. Order received and confirmation email sent
  2. 1-2 business days for processing before dispatch
  3. Shipping confirmation with tracking details provided

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honor the price at the time of your order.

5. Shipping Policy

5.1 Delivery Areas

We currently ship to most regions except certain Asian countries and remote areas. Please contact [email protected] for specific country inquiries.

5.2 Shipping Options

We offer two refined shipping methods:

  • Standard Shipping (£12.95): DHL or FedEx, 10-15 business days after dispatch with full tracking
  • Free Shipping (Orders over £50): EMS, 15-25 business days after dispatch with basic tracking

Delivery times are estimates and not guaranteed. Customs delays may occur for international orders.

5.3 Order Tracking

You may track your order using the details provided in your shipping confirmation email. Please allow 24 hours for tracking information to activate.

6. Returns and Exchanges

6.1 Eligibility

Our Gentleman’s Guarantee allows returns/exchanges within 15 days of delivery, provided:

  • Items are in original condition with all tags attached
  • Unworn, unwashed, and free from alterations
  • Accompanied by original packaging

6.2 Process

  1. Email [email protected] within 15 days with your order number
  2. Include completed returns form (sent with your order)
  3. Ship via tracked mail to our atelier: Cheap Drape Nova Store Returns, 34 Campbell Pl, Stoke-on-Trent, GB CH8H 8RJ

Return shipping costs are the customer’s responsibility.

6.3 Refunds

Upon approval, refunds are processed to your original payment method within 5-10 business days. Exchanges ship within 2 business days of return approval.

7. Intellectual Property

All content on this website, including designs, text, graphics, and logos, is the property of Cheap Drape Nova Store and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Liability Limitations

8.1 Product Use

Our products are designed for personal use. We are not liable for any damages resulting from improper use or care of our garments.

8.2 Website Operation

We strive to maintain uninterrupted service but cannot guarantee the website will always be available or error-free. We are not liable for any temporary unavailability.

8.3 General

Our total liability for any claim related to your use of the website or products is limited to the purchase price of the items in question.

9. Privacy and Data Protection

We protect your personal data with the same care we apply to our premium packaging. Please see our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website with the effective date noted at the top.

12. Contact Us

For any questions regarding these Terms and Conditions, please contact our customer service team with the same attention to detail we devote to our tailoring:

Email: [email protected]
Postal Address: 34 Campbell Pl, Stoke-on-Trent, GB CH8H 8RJ