At Cheap Drape Nova Store, we extend the same precision to our shipping and returns processes as we apply to crafting our premium menswear collections. Designed for the discerning gentleman who values both quality and convenience, our policies ensure your shopping experience reflects the standards of excellence inherent in our Men’s Formal Shirts, Joggers, and Suits.

Global Shipping with Discerning Efficiency

Order Processing

Our tailoring team processes orders with the efficiency of a Savile Row atelier:

  • 1-2 business days for order processing before dispatch
  • Confirmation email sent with tracking details upon shipment

Shipping Options

We offer two refined shipping methods to suit your needs:

Standard Shipping (£12.95)

  • Carrier: DHL or FedEx
  • Delivery timeframe: 10-15 business days after dispatch
  • Includes full tracking and signature confirmation

Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery timeframe: 15-25 business days after dispatch
  • Basic tracking included

Note: We currently exclude deliveries to certain Asian countries and remote regions. Please contact [email protected] for specific country inquiries.

Returns & Exchanges: A Gentleman’s Guarantee

Should any item fail to meet your exacting standards, our returns process mirrors the discretion and efficiency of our tailoring services.

Eligibility Criteria

We accept returns and exchanges within 15 days of delivery, provided:

  • Items are in original condition with all tags attached
  • Unworn, unwashed, and free from alterations
  • Accompanied by original packaging (our premium boxes protect garments as carefully as we protect your data)

Final Sale Items

Like the precision-cut fabric of our Men’s Suits, certain made-to-order or clearance items may be marked as final sale and ineligible for return. These will be clearly indicated at purchase.

The Refined Returns Process

  1. Initiate Your Return: Within 15 days of delivery, email our customer service at [email protected] with your order number and return request
  2. Prepare Your Package: Include the completed returns form (sent with your order) or use our template below
  3. Ship Your Return: Send via tracked mail to our Stoke-on-Trent atelier:
    Cheap Drape Nova Store Returns
    34 Campbell Pl
    Stoke-on-Trent, GB CH8H 8RJ

    Return shipping costs are the customer’s responsibility.

  4. Inspection & Processing: Our quality team examines returned items with the same scrutiny we apply to fabric selection (typically 3-5 business days)

Refund Timeline & Methods

Upon approval, refunds are processed with the efficiency of our 1-2 day order processing:

  • Credit Card/PayPal: 5-10 business days to reflect in your account
  • Original Payment Method: Refunds are issued to your original payment method with the discretion of our premium packaging
  • Exchange Processing: New items ship within 2 business days of return approval

Returns Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Cheap Drape Nova Store,

I wish to return/exchange the following item(s) from my order #[Your Order Number]:

  • [Product Name] – [Size/Color] – [Quantity]

Reason for return: [Please specify – Fit, Quality, etc.]

I confirm the items are in original condition with tags attached. Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Exceptional Service for Exceptional Gentlemen

Should you require assistance with returns or exchanges, our customer service team approaches every inquiry with the same attention to detail we devote to our Men’s Formal Shirts collection. Contact us at [email protected].

We remain committed to ensuring your satisfaction with the same standard of excellence that defines our premium menswear.