At Cheap Drape Nova Store, we take as much pride in our returns process as we do in crafting our premium menswear collections. Should any item not meet your exacting standards, our refined returns policy ensures resolution with the same efficiency and discretion we apply to our tailoring.

Our Returns Commitment

We accept returns and exchanges within 15 days of delivery, provided items are:

  • In original condition with all tags attached
  • Unworn, unwashed, and free from alterations
  • Accompanied by original packaging (our premium boxes protect garments as carefully as we protect your data)

Note on Final Sale Items: Like the precision-cut fabric of our Men’s Suits, certain made-to-order or clearance items may be marked as final sale and ineligible for return. These will be clearly indicated at purchase.

The Refined Returns Process

  1. Initiate Your Return: Within 15 days of delivery, email our customer service at [email protected] with your order number and return request
  2. Prepare Your Package: Include the completed returns form (sent with your order) or use our template below
  3. Ship Your Return: Send via tracked mail to our Stoke-on-Trent atelier (address below). Return shipping costs are the customer’s responsibility
  4. Inspection & Processing: Our quality team will examine returned items with the same scrutiny we apply to fabric selection (typically 3-5 business days)

Refund Timeline & Methods

Upon approval, refunds are processed with the efficiency of our 1-2 day order processing:

  • Credit Card/PayPal: 5-10 business days to reflect in your account
  • Original Payment Method: Refunds are issued to your original payment method with the discretion of our premium packaging
  • Exchange Processing: New items ship within 2 business days of return approval

Returns Address

Cheap Drape Nova Store Returns
34 Campbell Pl
Stoke-on-Trent, GB CH8H 8RJ

Returns Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Cheap Drape Nova Store,

I wish to return/exchange the following item(s) from my order #[Your Order Number]:

• [Product Name] – [Size/Color] – [Quantity]

Reason for return: [Please specify – Fit, Quality, etc.]

I confirm the items are in original condition with tags attached.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Exceptional Service for Exceptional Gentlemen

Should you require assistance with returns or exchanges, our customer service team approaches every inquiry with the same attention to detail we devote to our Men’s Formal Shirts collection. Contact us at [email protected].

We remain committed to ensuring your satisfaction with the same standard of excellence that defines our premium menswear.