Welcome to Cheap Drape Nova Store’s FAQ section. Here you’ll find answers to common questions about our premium menswear, delivery policies, returns, and more. Should you need further assistance, our customer service team is always ready to help at [email protected].
Product Questions
What types of premium menswear do you offer?
We specialise in carefully curated wardrobe essentials for the modern gentleman, including Men’s Formal Shirts, Men’s Joggers, Men’s Shirts, and Men’s Suits. Our collection focuses on timeless pieces crafted from premium fabrics like Egyptian cotton and merino wool.
How do I choose the right size for my order?
Each product page includes detailed size charts to help you select the perfect fit. For suits and formal shirts, we recommend measuring your best-fitting garment and comparing with our measurements for optimal results.
Are your fabrics suitable for all seasons?
Absolutely. Our premium fabrics are selected for their versatility and comfort across seasons. Egyptian cotton shirts offer breathability for warmer months, while our merino wool suits provide natural temperature regulation year-round.
Ordering & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
How can I track my order status?
Once your order ships, you’ll receive tracking information via email. For Standard Shipping (£12.95), this includes detailed DHL/FedEx tracking. Free Shipping orders include basic EMS tracking details.
Can I modify or cancel my order after placement?
As we process orders quickly (within 1-2 business days), modifications may not always be possible. Please email [email protected] immediately with your request and order number, and we’ll do our best to assist.
Delivery Information
Where do you ship from and how long does delivery take?
All orders ship from our warehouse in Stoke-on-Trent, UK. Processing takes 1-2 business days, then delivery times are:
- Standard Shipping (£12.95): 10-15 business days via DHL/FedEx
- Free Shipping (orders over £50): 15-25 business days via EMS
Do you ship to my country?
We ship globally to style-conscious men everywhere, excluding certain remote areas in Asia and other select locations. During checkout, simply enter your address to confirm availability.
What if I’m not home when my delivery arrives?
Our carriers will leave a notice with instructions for collection or redelivery. For premium fabrics, we recommend prompt collection to maintain optimal fabric quality.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. If your premium menswear doesn’t meet expectations, contact us at [email protected] to initiate a return. Items must be unworn, with tags attached, and in original packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service for returns to our address: 34 Campbell Pl, Stoke-on-Trent, GB CH8H 8RJ.
How long do refunds take to process?
Once we receive and inspect your return, refunds are processed within 5 business days and typically appear in your account within 3-10 business days, depending on your payment method.
Quality & Care
How should I care for my premium menswear?
Each garment includes specific care instructions. Generally:
- Egyptian cotton shirts: Machine wash cold, gentle cycle. Iron on medium heat.
- Merino wool suits: Dry clean only. Store on wide hangers to maintain shape.
- Joggers: Wash inside out in cold water, tumble dry low.
What makes your fabrics premium?
We source only the finest materials – our Egyptian cotton is renowned for its extra-long staple fibers creating smoother, stronger fabric. The merino wool in our suits comes from specially bred sheep producing ultra-fine, soft wool that’s naturally breathable and wrinkle-resistant.
Still have questions? Our customer service team is dedicated to helping you look your best. Contact us at [email protected] and we’ll respond within 24 business hours.